The gentle rules

Terms of service

What we do

Bouquet Bunny arranges flowers and leaves them, with the name you give us on the tag, at an approved collection point on campus (such as a hostel or department guard desk). We don't hand bouquets to the recipient in person and we never tell them who sent it.

Ordering and payment

You pay by UPI using the QR code at checkout and upload a screenshot of the payment. Your order is confirmed only once we've checked that payment by hand. If we can't verify it, the order is marked as rejected on your private order page.

Timing

Orders need to be placed at least two hours before the start of the delivery slot you choose. The slot is a request: we confirm the actual delivery time on your private order page, and we may need to adjust it for availability, weather or campus rules.

The flowers

Flowers are natural and seasonal. Photos on the site are illustrative: the bouquet you send will match its description and style, but exact stems, colours and quantities can vary with what's fresh and available.

Card messages

Keep notes kind. We won't deliver messages that are threatening, harassing, explicit, discriminatory, or that pressure someone. We may refuse or cancel an order that we believe would make someone feel unsafe, and refund it if payment was verified.

Refunds

If we can't deliver a verified order, we'll refund it. To arrange a refund we need a way to reach you: a contact you added at checkout, or you contacting us with your UPI transaction ID. Once a bouquet has been left at the agreed point, it counts as delivered, whether or not it's been collected yet.

Privacy

How we handle your information is explained in our privacy notice.